Next time you’re making a VoIP call, be careful what you say.  Your conversation just might be recorded by CTI Group’s outsourced VoIP phone call recording solution.

The company says:

As contact centers become increasingly distributed and begin to leverage the benefits of hosted VoIP services, CTI Group’s SmartRecord IP will help them drive efficiency, automation and distributed workforce management into their communications infrastructure. CTI Group’s hosted call recording service enables service providers to offer this mission critical feature to their customers as an enhanced service; the customer does not have to tie up precious capital in hardware or software, further eliminating risk of technology that becomes obsolete.

"SmartRecord IP introduces a new ability to enable federal and governmental compliance by service providers with pending VoIP legislation, while still facilitating the essential needs of vertical markets such as contact centers," said Sid Rao, chief technologist of CTI Group.