What is a Telecommunication Audit?
A telecommunication audit is a assessment of an organizations telecommunication environment. The purposes of a telecommunication audit are to ensure:
- Security
- Policy compliance
- Cost efficiency
- Service effectiveness
- Telecommunications support of business objectives
A proper telecommunication audit should include all types of telecommunications: voice, video, and data.
The audit should encompass all telecommunication equipment, services, policies, and expenses utilized by the organization.
An audit begins with a policy assessment. Relevant policies are identified and analyzed to determine if they meet all application regulations and defined organizational goals.
Of special interest at this phase are security policies and an assessment of compliance and enforcement of those policies.
Communications equipment such as PBX's, voice mail systems, and IVR's are assessed to determine if they meet current business requirements and if possible alternate solutions should be considered.
Communication services such as telephone lines, leased lines, CENTREX services, and answering services are assessed to determine if service levels and pricing are meeting organizational goals, and if other potential solutions should be assessed to replace current services.
Telecommunication audits can be conducted either as internal audits or external audits.
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