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    • Computer Telephony Integration (CTI)

      Computer Telephony Integration (CTI)

      Computer Telephony Integration (CTI) is a set of technologies for integrating and managing the communication or interaction between computers and telephone systems. CTI functionality falls into two general categories: CTI enables the computer user to control their telephone system CTI enables the telephone system to display information via the computer A user with a CTI-enabled

    • CNAM (Calling NAMe)

      CNAM (Calling NAMe)

      CNAM (“Calling NAMe”) is an Intelligent Network (IN) service that displays a caller’s name on a digital readout. It is very similar to caller ID except that both the caller’s name and the calling number are displayed on the receiving end of the phone call. This feature only works if the person or organization being

    • Text Message Shortcuts

      Text Message Shortcuts

      Most people send text messages from the very small keypads on their mobile phones, and most people who receive text message messages read them on the tiny screens of their mobile phones. Because of those considerations, and because many service providers limit text messages 160 characters in length, most people who use text messages learn

    • Types of Call Center Services

      Types of Call Center Services

      If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not

    • Call Back Security

      Call Back Security

      Call back security, also known as dial back security, is a security mechanism used to authenticate users over dialup lines. The way call back security works is the dialup user calls into the system and enters his username and password. The system then hangs up on the user and calls the user back at a

    • The History of Cell Phones

      The History of Cell Phones

      Cell phone technology  is based on radio technology that was developed from the 1940’s onward. For instance, the beginning of cell phones can be traced to the innovation in taxi cabs, police cars, and other service vehicles where two way radios allowed taxi drivers or police officers to communicate with one another or with a

    • Tip and Ring

      Tip and Ring

      Tip and Ring are telephony slang for the two wires which make up the electrical circuit used for telephone wiring. Tip is the nickname for the electrically positive wire and Ring is the nickname for the electrically negative wire. Tip is the ground side, which is positively charged, and Ring is the battery side, which

    • Telephone Voltage

      Telephone Voltage

      Telephone voltage is actually related to the physical distance at which you can operate the telephone. If the voltage is high, it can signal to great distance. However, higher voltage carries certain risks. 48 V is a compromise between distance and safety. 50-52 V is used in central office common batteries, but designations and documents

    • 110 Block

      110 Block

      A 110 block is a punch-down block used to connect wiring for telephone systems, data network wiring, and other low-voltage wiring applications. It improves on the 66 block by supporting higher frequencies and using space more efficiently. A punch-down tool is used to force solid wire into metal slots on the 110 block. Present residences

    • How to Block Incoming Calls

      How to Block Incoming Calls

      Blocking incoming calls can sometimes be quite important for many reasons. Someone may be troubling you over the phone, harassing you, giving blank calls and you just want to avoid a specific person. A simple way to do this is to block an incoming call of a specific person. That is, whenever that person calls

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