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  • How Do I Contact Google?

    Google is an incredibly large corporation that has at least a dozen different departments to contact. Therefore, contacting them is not as simple as picking up the phone and calling. For the most part, contacting Google requires sending an e-mail to which they’ll reply. While they do have a phone number, it isn’t specific to each department; therefore, it could take some time to get patched through.

    Contacting Google by Department

    Google has a central contact us page at http://www.google.com/contact/. This page has links that pertain to contact information for specific departments. For example, assume the interest in Google’s Internet security. The broad area that it would fall in is sales, however, their e-mail support is so organized that each unique product that they offer has its own contact email address for support.

    So the step-by-step navigation would be to click on Enterprise Solutions followed by Postini Services and then finally, the individual product that one had a question about. However,when contacting them, the most that can be done is fill out an online form with your details, contact information and the products you are interested in, and a Google representative would contact you. There is no way to put specific information into the Contact Us form.

    Contacting by Office

    Their headquarters is in Mountain View, California and they provide an address right on the contact page. More importantly, there is a phone number; however, it is one direct line and no department-wise phone numbers are listed. This can be frustrating, especially if there is an issue that needs to be fixed.

    Another way to get better help is to contact the individual Google offices. Because each office is smaller, there is less bureaucracy to deal with. However, the only problem with contacting Google through their satellite offices is that they might not have the answer for you and will tell you to contact the main headquarters. In the end, Google seems to encourage e-mail based communication and provides limited telephonic avenues of customer support.

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    1. Michael Gish

      2 October, 2019 at 7:54 pm

      Curious? How did ‘Google Earth’ get a shot of the San Francisco Airport showing not one plane at any of the terminals??/

    2. Wayne Roberts

      17 January, 2019 at 7:49 pm

      I keep getting messages re: Google alert. Someone has recently tried to use your password but we blocked it. I don’t even know what someone could do with my password if you didn’t block it . This message came up today and also about 3 weeks ago. (I-phone) my pc has messages that It is infected with 5 viruses but I keep thinking it is a advertising gimmick?

    3. Clifford C. Ray

      24 June, 2018 at 9:38 pm

      I would like to have my property picture updated. Its more than 3 years old. We have purchased the home and made significant changes. The property does not reflect the condition it is in now. We are worried, the old pictures are sending the wrong impression of who we are, or how we live. Can you give me some insight how to get these images updated?

    4. Susan Porter

      17 February, 2018 at 5:01 am

      I’m so very disappointed in the new Google Earth. I have used it for years, especially when reading as it’s great to see the places I’m reading about. The BEST part was being able to see the pictures posted by other users. Now they are gone and your site has lost much of its best attributes. The photos you’ve chosen to represent certain areas (such as Wadi Halfa in Egypt) are simply worthless. It’s a shame you’ve ruined what was once a wonderful and exciting site.

    5. gerry

      10 March, 2015 at 7:28 am

      How do I reset my password and email address on my phone

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