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    • How to Block Incoming Calls

      How to Block Incoming Calls

      Blocking incoming calls can sometimes be quite important for many reasons. Someone may be troubling you over the phone, harassing you, giving blank calls and you just want to avoid a specific person. A simple way to do this is to block an incoming call of a specific person. That is, whenever that person calls

    • Cordless Phone Frequencies

      Cordless Phone Frequencies

      Cordless phones, also known as cordless telephones or portable telephones, are a smarter replacement for the regular telephones. Cordless phones make use of wireless radio waves to connect to their base station equipments, unlike the wired cord of a regular telephone. Because cordless handsets use radio linking with their base stations, they operate within specific

    • Types of Call Center Services

      Types of Call Center Services

      If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not

    • AMPS (EIA/TIA-553) and NAMPS (IS-91)

      AMPS (EIA/TIA-553) and NAMPS (IS-91)

      Mobile Frequency Range Rx: 869-894; Tx 824-849 Multiple Access Method FDM Duplex Method FDD Number of Channels 832 Channel Spacing 30kHz Modulation FM AMPS AMPS (Advanced Mobile Phone Service) was the first cellular mobile system in the United States. AMPS operates as an analog system using 30 kHz wide channels. NAMPS AMPS was later enhanced

    • Telephone Network Interface Device

      Telephone Network Interface Device

      The telephone Network Interface Device (NID) is what connects your home telephone lines to the telephone company’s network. It is usually a small gray box located on the exterior of your home. It usually contains a modular phone plug that you can use for testing the line. They need both inside testing and outside testing.

    • CNAM (Calling NAMe)

      CNAM (Calling NAMe)

      CNAM (“Calling NAMe”) is an Intelligent Network (IN) service that displays a caller’s name on a digital readout. It is very similar to caller ID except that both the caller’s name and the calling number are displayed on the receiving end of the phone call. This feature only works if the person or organization being

    • Red Box

      Red Box

      When a coin is inserted into a payphone, the payphone emits a set of tones to ACTS (Automated Coin Toll System). Red boxes work by fooling ACTS into believing you have actually put money into the phone. The red box simply plays the ACTS tones into the telephone microphone. ACTS hears those tones, and allows

    • MTSO: Mobile Telephone Switching Office

      MTSO: Mobile Telephone Switching Office

      The Mobile Telephone Switching Office, or MTSO, is a system that automatically keeps track of a cell phone user’s relative signal by monitoring readings from cell phone towers near the user. MTSO systems also automatically switch a cell phone’s service from one cell phone tower to another depending on which tower will provide the user

    • Ringback

      Ringback

      A ringback number is a number that you call that will immediately ring the telephone from which it was called. In most instances you must call the ringback number, quickly hang up the phone for just a short moment and then let up on the switch, you will then go back off hook and hear

    • Blue Box

      Blue Box

      Blue boxes use a 2600hz tone to size control of telephone switches that use in-band signaling. The caller may then access special switch functions, with the usual purpose of making free long distance phone calls, using the tones provided by the Blue Box. To quote Karl Marx, blue boxing has always been the most noble

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