RBOC (The Regional Bell Operating Companies) were created as the result of a legal dispute between the US Justice Department and the AT & T Corporation. In 1984, the American Telephone & Telegraph Company split its local operations into 7 autonomous RBOCs that became known as “Baby Bells”. In the beginning, these companies were called …
Computer Telephony Integration (CTI) is a set of technologies for integrating and managing the communication or interaction between computers and telephone systems. CTI functionality falls into two general categories: CTI enables the computer user to control their telephone system CTI enables the telephone system to display information via the computer A user with a CTI-enabled …
Phone prefixes are the codes that tell the phone companies which state, city, or county a person is calling from. As more people move to an area the phone prefixes change and additional ones are added. Depending on the state, there may only be a few prefixes. Prefixes help to differentiate between each person's phone …
The telephone Network Interface Device (NID) is what connects your home telephone lines to the telephone company’s network. It is usually a small gray box located on the exterior of your home. It usually contains a modular phone plug that you can use for testing the line. They need both inside testing and outside testing. …
Blocking incoming calls can sometimes be quite important for many reasons. Someone may be troubling you over the phone, harassing you, giving blank calls and you just want to avoid a specific person. A simple way to do this is to block an incoming call of a specific person. That is, whenever that person calls …
A LATA (Local Access and Transport Area) is a geographical and administrative area that is the responsibility of an LEC (Local Exchange Carrier). It is an expression used in U.S. telecommunications law. LATA borders are outlined around markets, and not essentially along present state, province, or even area code borders. Several LATAs traverse over state …
Cell phone signal boosters (or cellular repeaters) are bidirectional amplifiers designed to boost the mobile phone reception using internal signal amplifiers, reception antennas and rebroadcast antennas. External antennas collect good cellular signal, and then it is transmitted to an amplifier, which retransmits the signal locally. This process results in much better signal. Rural areas often …
To understand what an unlocked cell phone is, it is important to first understand what a locked cell phone is. A locked cell phone is one that can only be used with one cellular service provider. In contrast, an unlocked cell phone can be used with any cellular service provider. When a cell phone is …
A smartphone is a mobile phone with a considerably greater amount of functionality than an ordinary mobile phone or a feature phone. Smartphones can be considered a blend between a mobile phone and a full featured mobile computer, similar to the PDAs (Personal Digital Assistants) of the past, but even more capable. They typically include …
If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not …