If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not …
Many telephone companies maintain telephone numbers to which if a call is made will temporarily disconnect your telephone service for testing. If your NPA is not listed, or the listing does not cover your LATA, try common numbers such as 119 (GTD5 switches) or 511. NPA Telephone Number Geography Length of disconnection 209 999 Stockton, …
Tumbling exploits a weakness in the AMPS/NAMPS roaming system. In tumbling, you first configure the SIDH in your mobile telephone to pretend to be from another cellular carrier. If you are in Colorado, for example, you would configure your mobile telephone as if it were subscribed to a cellular carrier in Texas. Next, you modify …
Most people send text messages from the very small keypads on their mobile phones, and most people who receive text message messages read them on the tiny screens of their mobile phones. Because of those considerations, and because many service providers limit text messages 160 characters in length, most people who use text messages learn …
Code Division Multiple Access (CDMA) is a channel transmission standard that allows several transmitters to send information simultaneously over a single communication channel. This ensures that the available bandwidth is used in an optimized manner. It is a form of multiplexing and is used for wireless communication. Radio communication makes use of two resources: frequency …
TTY/TDD stands for a group of telecommunication devices that make it easier for deaf and/or mute people to talk over telephone lines. TTY stands for telephone typewriter, teletypewriter or text phone. TDD stands for Telecommunications Device for the Deaf. Usually these devices are all categorized under TTY/TDD. Sometimes TTY means manual devices such as typewriters, …
Call back security, also known as dial back security, is a security mechanism used to authenticate users over dialup lines. The way call back security works is the dialup user calls into the system and enters his username and password. The system then hangs up on the user and calls the user back at a …
Many wireless providers across the globe, including AT&T/Cingular, T-Mobile, Vodafone, and Verizon sell Blackberries. When these companies sell a BlackBerry, they do so at a discount in order to attract customers. The providers then make up the lost profits over the lifetime of their contract with the customer. To protect those profits, the wireless providers …
A “Milliwatt (102 Type) Test Line” is a signal generated from an Access Service Provider end office to the customer’s location for the purposes of transmission measurement, that is, testing the line quality and loss of transmission. The generated signal is a 1004 Hz tone at 0 dBm, which is the equivalent of 1 milliwatt …
Millions of people use monitoring systems and devices for several purposes. Monitoring systems and devices have been around for quite some time and are designed to increase the level of security and protection in facilities. Among the technologies that the cell phone industry created, the cell phone interceptor is what experts consider one of the …