If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not …
A “Milliwatt (102 Type) Test Line” is a signal generated from an Access Service Provider end office to the customer’s location for the purposes of transmission measurement, that is, testing the line quality and loss of transmission. The generated signal is a 1004 Hz tone at 0 dBm, which is the equivalent of 1 milliwatt …
A prepaid cell phone is one that allows users to pay in advance for their service without the commitment and penalties of a long term contract. While contract plans are still the most popular form of mobile phone service, prepaid cell phones have become very popular in recent years and have grown in use amidst …
A SIM (Subscriber Identity Module) card is a type of interface card that is found in most modern cell phones and contains the user’s account information as well as some types of media, such as contacts, pictures, and sometimes ringtones. A SIM card contains an ICCID, or Integrated Circuit Card ID, number that identifies the …
Forward and reverse channels refer to a number of frequencies that are used by a telecommunications broadcast system in order for a telephone tower and a cellular telephone to communicate with each other. A forward channel refers to the frequencies used by a telephone tower to communicate with all nearby cellular phones. Contrastingly, a reverse …
Tethering means using a mobile phone (or any other Internet-capable device) as a modem for a laptop or other Internet capable units. A phone that can access the Internet is connected to the other device with a USB cable or Bluetooth connection. If a mobile plan allows the phone to be tethered, you can save …
SMS, or Short Messaging Service, is a text-based messaging service that is used by over 2.4 billion mobile phone users worldwide. SMS allows users to send and receive text-based messages, pictures, videos, and audio clips from other mobile phone users and desktop computer users who have applications that can interact with mobile phones. SMS differs …
Tumbling exploits a weakness in the AMPS/NAMPS roaming system. In tumbling, you first configure the SIDH in your mobile telephone to pretend to be from another cellular carrier. If you are in Colorado, for example, you would configure your mobile telephone as if it were subscribed to a cellular carrier in Texas. Next, you modify …
Telephone switches route calls through the PSTN (Public Switched Telephone Network). When you pick up the handset on your home telephone, you are initiating a connection with your local telephone switch. When you dial a telephone number, your phone switch interprets the digits you dial and determines where to route your call. If your call …
NEBS (Network Equipment-Building System) is a standard for telephony equipment. NEBS was developed in the 1970's by Bell Labs (now Telcordia). Many equipment vendors build their equipment to NEBS standards, even when they do not intend for their equipment to be placed in a Central Office. Equipment vendors do this because compliance with the NEBS …