MTTR is an abbreviation for Mean Time To Recovery or Mean Time To Repair which represents the average time taken to put a defective component or system back in working order. It is a measure of the maintainability of a system and predicts the average amount of time required to get the system to work …
MTBF stands for Mean Time Between Failures. MTBF numbers represent a statistical approximation of how long a set of devices should last before failure. MTBF numbers are not valuable at determining when a specific device will fail. MTBF numbers are usually stated in terms of hours. MTBF is often erroneously described as Mean Time Before …
Database integration means that multiple different applications have their data stored in a specific database – the integration database – so that data is available across all of these different applications. In other words, the data is available between two different parties and therefore, can be easily accessed and implemented into a different application without …
The SNMP (Simple Network Management Protocol) allows network management to communicate with different network components. Because of this, it is important for all network hardware to be equipped with an SNMP agent that allows for it to be communicated back to network management. Once the network is connected, the elements are able to send messages …
The Waterfall model is one of the best known applications of the Systems Development Life Cycle model (or SDLC), commonly used in the information systems, software, and systems engineering fields. The model is a sequential design process and gets its name from the visual depiction of progress, following the methodology looking like a waterfall as …
Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with …
An Application Service Provider or ASP provides “applications” as a service – specifically, software and services having to do with the information technology requirements of companies and individuals. The service offered by Application Service Providers may include processing credit card payments, providing customer relations management (CRM) services to businesses, or customized applications. The operational concept …
ERP (Enterprise Resource Planning) is a process in which business management is integrated with technology. ERP systems, therefore, allow this integration to be done effectively and without fault. An effective ERP system requires that many aspects of the business are connected. To have the best architecture for the organization, the following must be part of …
ITIL is an acronym for Information Technology Infrastructure Library. ITIL are a series of books and training manuals that outline and explain the practices that are the most beneficial to IT services (usually manager focused). The goal of ITIL is for managers to have extremely high standards in IT value, as well as high financial …
ETOM (Enhanced Telecom Operations Map) is the most widely used set of standards for the world communications market. The standard focuses on the latest TELECOM technologies such as Internet telephony, broadband, and DSL. It is regularly updated to keep up with Internet standards/specifications and hardware updates. What is ETOM? ETOM was created to give telecom …