MTTR is an abbreviation for Mean Time To Recovery or Mean Time To Repair which represents the average time taken to put a defective component or system back in working order. It is a measure of the maintainability of a system and predicts the average amount of time required to get the system to work …
Cloud computing refers to the delivery of one or many services powered by computer hardware and software over the Internet or local computer network. For most major service providers, there are a large number of computers configured in a grid to provide the service architecture located in the “cloud.” The origin of the name cloud …
Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with …
ERP (Enterprise Resource Planning) is a process in which business management is integrated with technology. ERP systems, therefore, allow this integration to be done effectively and without fault. An effective ERP system requires that many aspects of the business are connected. To have the best architecture for the organization, the following must be part of …
ITIL is an acronym for Information Technology Infrastructure Library. ITIL are a series of books and training manuals that outline and explain the practices that are the most beneficial to IT services (usually manager focused). The goal of ITIL is for managers to have extremely high standards in IT value, as well as high financial …
The keiretsu business system first hit the press in the United States during a series of trade disputes between the United States and Japan in the late 1980s to early 1990s. The system is a series of affiliated companies that work together to ensure the mutual success of each company. The keiretsu system also relies …
When software and hardware goes through development and testing, the time comes for it to be released throughout the IT infrastructure or to other clients. This falls on the lap of the ITIL Release Management team. This team of individuals ensures that the licensure, tests and version-verified software and hardware is all up to date …
As organizations grow, their potential to increase the collaboration potential of on-line technologies also grow. Therefore, the need to implement document production control early in a project’s life cycle has proven to be critical to success. Some may argue that document control is another layer of bureaucracy. However, for projects that involve many contributors, document …
A Decision Support System (DSS) is a way to model data and make quality decisions based on it. Making the right decision in business is usually based on data quality and one’s ability to sift through and analyze the data to find trends that solutions and strategies can be created from/for. Decision Support Systems are …
DMAIC is a basic Six Sigma methodology component- a way to improve work processes by eliminating defects. The Six Sigma methodology is widely used in many top corporations in the United States and around the world. It is normally defined as a set of practices that improves efficiency and eliminate defects. Six Sigma has been …