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    • Decision Support System

      Decision Support System

      A Decision Support System (DSS) is a way to model data and make quality decisions based on it. Making the right decision in business is usually based on data quality and one’s ability to sift through and analyze the data to find trends that solutions and strategies can be created from/for. Decision Support Systems are

    • ITIL (Information Technology Infrastructure Library)

      ITIL (Information Technology Infrastructure Library)

      ITIL is an acronym for Information Technology Infrastructure Library. ITIL are a series of books and training manuals that outline and explain the practices that are the most beneficial to IT services (usually manager focused). The goal of ITIL is for managers to have extremely high standards in IT value, as well as high financial

    • GroupWare

      GroupWare

      In the modern era, enterprises are expanding beyond both local and national borders. Hence, collaboration between employees who are located all over the world can be problematic. In order for large, multinational companies to remain competitive, such collaboration is required, hence the need for GroupWare. What is GroupWare? Groupware (Collaborative Software) is any software, application,

    • ITIL Processes

      ITIL Processes

      The Information Technology Infrastructure Library (ITIL) is a series of books that contain proper procedures to handle situations that any IT organization would come in contact with. Using a series of check lists, tasks and procedures, an IT organization can take what is available to it and implement it in such a way that ensures

    • Service Management

      Service Management

      Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with

    • Cost of Implementation for Sarbanes Oxley

      Cost of Implementation for Sarbanes Oxley

      Sarbanes Oxley is usually known as Sarbox or Sox, it is a United States federal law passed in 2002, that protects the public against major corporate accounting scandals that proved to be the catalyst of many investors losing billions of dollars worth of value in the stock market. The official name for Sarbox or Sox

    • BS7799

      BS7799

      ISO17799 and BS7799 are security policies and standards procedures. The standard was initially known as a British standard called BS 7799, developed by the British Standards Institution. Later, it became the ISO IEC 17799 standard when it was adopted by the ISO IEC technical committee for international use. Such a committee is called ISO IEC

    • OLAP (OnLine Analytical Processing)

      OLAP (OnLine Analytical Processing)

      A growing business of a company brings lots of effects with it and huge amount of data that needs to be stored and tracked is one of them. So, in order to deal with this data, new and sophisticated methods of data processing are required and OLAP or as others say, “On Line Analytical Processing”,

    • Application Service Provider

      Application Service Provider

      An Application Service Provider or ASP provides “applications” as a service – specifically, software and services having to do with the information technology requirements of companies and individuals. The service offered by Application Service Providers may include processing credit card payments, providing customer relations management (CRM) services to businesses, or customized applications. The operational concept

    • How to Control Documents

      How to Control Documents

      As organizations grow, their potential to increase the collaboration potential of on-line technologies also grow. Therefore, the need to implement document production control early in a project’s life cycle has proven to be critical to success. Some may argue that document control is another layer of bureaucracy. However, for projects that involve many contributors, document

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