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    • GroupWare


      In the modern era, enterprises are expanding beyond both local and national borders. Hence, collaboration between employees who are located all over the world can be problematic. In order for large, multinational companies to remain competitive, such collaboration is required, hence the need for GroupWare. What is GroupWare? Groupware (Collaborative Software) is any software, application,

    • ITIL Processes

      ITIL Processes

      The Information Technology Infrastructure Library (ITIL) is a series of books that contain proper procedures to handle situations that any IT organization would come in contact with. Using a series of check lists, tasks and procedures, an IT organization can take what is available to it and implement it in such a way that ensures

    • BS7799


      ISO17799 and BS7799 are security policies and standards procedures. The standard was initially known as a British standard called BS 7799, developed by the British Standards Institution. Later, it became the ISO IEC 17799 standard when it was adopted by the ISO IEC technical committee for international use. Such a committee is called ISO IEC

    • How to Control Documents

      How to Control Documents

      As organizations grow, their potential to increase the collaboration potential of on-line technologies also grow. Therefore, the need to implement document production control early in a project’s life cycle has proven to be critical to success. Some may argue that document control is another layer of bureaucracy. However, for projects that involve many contributors, document

    • ERP Systems

      ERP Systems

      ERP (Enterprise Resource Planning) is a process in which business management is integrated with technology. ERP systems, therefore, allow this integration to be done effectively and without fault. An effective ERP system requires that many aspects of the business are connected. To have the best architecture for the organization, the following must be part of

    • ITSM (Information Technology Service Management)

      ITSM (Information Technology Service Management)

      ITSM stands for Information Technology Service Management. It is a discipline that is widely used for managing large, medium and small scale information technology systems. ITSM is targeted towards the customer and is considered a consumer friendly approach to managing a wide variety of services. ITSM tries to put the consumer relationship first, by switching

    • ITIL Framework

      ITIL Framework

      The ITIL (Information Technology Infrastructure Library) framework is a collection of concepts for information technology systems and operations. It is the most widely accepted reference standard concerning a wide variety of subjects including service support, service delivery, service management, infrastructure management, application management, security management, and business strategies. Companies can refer to the ITIL framework

    • MTBF (Mean Time Between Failures)

      MTBF (Mean Time Between Failures)

      MTBF stands for Mean Time Between Failures. MTBF numbers represent a statistical approximation of how long a set of devices should last before failure. MTBF numbers are not valuable at determining when a specific device will fail. MTBF numbers are usually stated in terms of hours. MTBF is often erroneously described as Mean Time Before

    • Database Integration

      Database Integration

      Database integration means that multiple different applications have their data stored in a specific database – the integration database – so that data is available across all of these different applications. In other words, the data is available between two different parties and therefore, can be easily accessed and implemented into a different application without

    • Inter-Process Communication

      Inter-Process Communication

      The term Inter-Process Communication (IPC) refers to a predefined library or set of interfaces that allow processes to communicate with each other. IPC gives the appearance of programs that run concurrently in an operating system’s background and allows computer users to conduct multiple tasks at once on a computer. IPCs can share memory, run in

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