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    • Document Management

      Document Management

      Most businesses and organizations rely on their documents to store data and keep information readily available. Some corporations create millions of documents each year. Filing data that is collected, storing it safely, indexing it properly, making it easily accessible and protecting it from outsiders is a major concern for many organizations. In order for you

    • Change Management

      Change Management

      Someone who has worked in a corporation or with a large organization might have heard the phrase “change management” used from time to time. Change management has been around for a while, but has become extremely popular with organizations or corporations that would like to initiate significant change to processes that can include both work

    • Application Service Provider

      Application Service Provider

      An Application Service Provider or ASP provides “applications” as a service – specifically, software and services having to do with the information technology requirements of companies and individuals. The service offered by Application Service Providers may include processing credit card payments, providing customer relations management (CRM) services to businesses, or customized applications. The operational concept

    • ITIL Processes

      ITIL Processes

      The Information Technology Infrastructure Library (ITIL) is a series of books that contain proper procedures to handle situations that any IT organization would come in contact with. Using a series of check lists, tasks and procedures, an IT organization can take what is available to it and implement it in such a way that ensures

    • Cost of Implementation for Sarbanes Oxley

      Cost of Implementation for Sarbanes Oxley

      Sarbanes Oxley is usually known as Sarbox or Sox, it is a United States federal law passed in 2002, that protects the public against major corporate accounting scandals that proved to be the catalyst of many investors losing billions of dollars worth of value in the stock market. The official name for Sarbox or Sox

    • Service Management

      Service Management

      Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with

    • ITIL Release Management

      ITIL Release Management

      When software and hardware goes through development and testing, the time comes for it to be released throughout the IT infrastructure or to other clients. This falls on the lap of the ITIL Release Management team. This team of individuals ensures that the licensure, tests and version-verified software and hardware is all up to date

    • Digital Asset Management

      Digital Asset Management

      Digital asset management (DAM) is the technology that allows organizations or individuals to manage both tasks and decisions which leverage digital assets. These systems provide a cohesive way to manage potentially large volumes of documents, videos, digital imagery, and database resources using defined protocols by the DAM system to avoid interference between coworkers and to

    • Enterprise Resource Planning

      Enterprise Resource Planning

      Enterprise Resource Planning or ERP is actually a process or approach that attempts to consolidate all of a company’s departments and functions into a single computer system that services each department’s specific needs. It is, in a sense, a convergence of people, hardware, and software into an efficient production, service, and delivery system that creates

    • MTBF (Mean Time Between Failures)

      MTBF (Mean Time Between Failures)

      MTBF stands for Mean Time Between Failures. MTBF numbers represent a statistical approximation of how long a set of devices should last before failure. MTBF numbers are not valuable at determining when a specific device will fail. MTBF numbers are usually stated in terms of hours. MTBF is often erroneously described as Mean Time Before

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