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    • How Do I Connect My Bluetooth to My Cell Phone?

      How Do I Connect My Bluetooth to My Cell Phone?

      Before any connection can be made between the Bluetooth and the cell phone, it is important that they both have a strong charge. Typically when these devices begin to run extremely low on battery, the signal they emit is not as strong and that can result in a failed attempt at configuring a Bluetooth to

    • Phone Switches

      Phone Switches

      Telephone switches route calls through the PSTN (Public Switched Telephone Network). When you pick up the handset on your home telephone, you are initiating a connection with your local telephone switch. When you dial a telephone number, your phone switch interprets the digits you dial and determines where to route your call. If your call

    • How Do Prepaid Phone Cards Work?

      How Do Prepaid Phone Cards Work?

      As more and more people switch to cell phones for communication, many people are opting to use prepaid phone cards rather than signing up for a contract with a service provider. Prepaid phone cards allow users to purchase temporary plans ahead of time and use their minutes from wherever they are without having to worry

    • Types of Call Center Services

      Types of Call Center Services

      If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not

    • Text Message Shortcuts

      Text Message Shortcuts

      Most people send text messages from the very small keypads on their mobile phones, and most people who receive text message messages read them on the tiny screens of their mobile phones. Because of those considerations, and because many service providers limit text messages 160 characters in length, most people who use text messages learn

    • How to Block Caller-ID

      How to Block Caller-ID

      Always test as much as possible before relying on any technique to block Caller-ID. Some of these methods to block Caller-ID work in some areas, but not in others. Block Caller-ID For a Single Call Using a LASS Code Dial *67 before you dial the number. (141 in the United Kingdom) Block Caller-ID On All

    • Predictive Dialer Software

      Predictive Dialer Software

      Predictive dialer software is designed to automatically dial the correct number of telephone calls to match the pattern of available call center personnel. Without predictive dialing software, an outbound call center will have to wait between phone calls until another person answers the phone. This can be quite expensive in terms of lost productivity. With

    • PBX (Private Branch eXchange)

      PBX (Private Branch eXchange)

      A PBX (Private Branch Exchange) is a small telephone switch that a company or organization owns. These organizations purchase PBXs to reduce the total number of telephone lines they need to lease from the telephone company. Without a PBX, a company has to lease one telephone line for every employee with a telephone. With a

    • POTS (Plain Old Telephone Service)

      POTS (Plain Old Telephone Service)

      POTS (Plain Old Telephone Service), also known as PSTN (Public Switched Telephone Service), refers to the dominant telephone service in most residential and small business environments. A telephone company controls POTS, which allows consumers to make and receive calls on one line at a time. POTS differs from PBX, T-1, T-3, ISDN, VOIP, and other

    • UMTS (Universal Mobile Telecommunications System)

      UMTS (Universal Mobile Telecommunications System)

      UMTS is an abbreviation for Universal Mobile Telecommunications System. It is one of the third-generation (3g) cell phone technologies quickly developing today. UTMS is also referred to as the 3GSM so as to emphasize the coalition between 3G technology and GSM standard. In theory, the UTMS, using W-CDMA, is supposed to be able to transfer

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