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    • Service Management

      Service Management

      Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with

    • BS7799

      BS7799

      ISO17799 and BS7799 are security policies and standards procedures. The standard was initially known as a British standard called BS 7799, developed by the British Standards Institution. Later, it became the ISO IEC 17799 standard when it was adopted by the ISO IEC technical committee for international use. Such a committee is called ISO IEC

    • GroupWare

      GroupWare

      In the modern era, enterprises are expanding beyond both local and national borders. Hence, collaboration between employees who are located all over the world can be problematic. In order for large, multinational companies to remain competitive, such collaboration is required, hence the need for GroupWare. What is GroupWare? Groupware (Collaborative Software) is any software, application,

    • Digital Asset Management

      Digital Asset Management

      Digital asset management (DAM) is the technology that allows organizations or individuals to manage both tasks and decisions which leverage digital assets. These systems provide a cohesive way to manage potentially large volumes of documents, videos, digital imagery, and database resources using defined protocols by the DAM system to avoid interference between coworkers and to

    • Cost of Implementation for Sarbanes Oxley

      Cost of Implementation for Sarbanes Oxley

      Sarbanes Oxley is usually known as Sarbox or Sox, it is a United States federal law passed in 2002, that protects the public against major corporate accounting scandals that proved to be the catalyst of many investors losing billions of dollars worth of value in the stock market. The official name for Sarbox or Sox

    • What is an ETOM?

      What is an ETOM?

      ETOM (Enhanced Telecom Operations Map) is the most widely used set of standards for the world communications market. The standard focuses on the latest TELECOM technologies such as Internet telephony, broadband, and DSL. It is regularly updated to keep up with Internet standards/specifications and hardware updates. What is ETOM? ETOM was created to give telecom

    • ERP Systems

      ERP Systems

      ERP (Enterprise Resource Planning) is a process in which business management is integrated with technology. ERP systems, therefore, allow this integration to be done effectively and without fault. An effective ERP system requires that many aspects of the business are connected. To have the best architecture for the organization, the following must be part of

    • The Waterfall Model

      The Waterfall Model

      The Waterfall model is one of the best known applications of the Systems Development Life Cycle model (or SDLC), commonly used in the information systems, software, and systems engineering fields. The model is a sequential design process and gets its name from the visual depiction of progress, following the methodology looking like a waterfall as

    • ITIL (Information Technology Infrastructure Library)

      ITIL (Information Technology Infrastructure Library)

      ITIL is an acronym for Information Technology Infrastructure Library. ITIL are a series of books and training manuals that outline and explain the practices that are the most beneficial to IT services (usually manager focused). The goal of ITIL is for managers to have extremely high standards in IT value, as well as high financial

    • Value Stream Mapping

      Value Stream Mapping

      Value stream mapping is a popular manufacturing technique. It analyzes the flow of materials and information necessary to create a product or provide a service. The technique originated at the Toyota Corporation and is referred to as material and information flow mapping. It can be applied to any process that requires improvement. When using value

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