DMAIC

DMAIC

DMAIC is a basic Six Sigma methodology component- a way to improve work processes by eliminating defects. The Six Sigma methodology is widely used in many top corporations in the United States and around the world. It is normally defined as a set of practices that improves efficiency and eliminate defects. Six Sigma has been around for more than 20 years and TQM (Total Quality Management) and Zero Defect principles have heavily influenced it. In its methodology, it asserts that in order t

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ITIL Processes

ITIL Processes

The Information Technology Infrastructure Library (ITIL) is a series of books that contain proper procedures to handle situations that any IT organization would come in contact with. Using a series of check lists, tasks and procedures, an IT organization can take what is available to it and implement it in such a way that ensures the company’s success. ITIL is broken up into a series of processes. Service Desk/Service Request Management The service desk's responsibility is to handle incident

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Enterprise Resource Planning

Enterprise Resource Planning

Enterprise Resource Planning or ERP is actually a process or approach that attempts to consolidate all of a company's departments and functions into a single computer system that services each department's specific needs. It is, in a sense, a convergence of people, hardware, and software into an efficient production, service, and delivery system that creates profit for the company. While the idea is easy to grasp in theory, the reality has been different. Most companies have a conglomeration

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ERP (Enterprise Resource Planning)

ERP (Enterprise Resource Planning)

ERP (Enterprise Resource Planning) is principally an integration of business management practices and modern technology. Information Technology (IT) integrates with a corporate house's core business processes to streamline and accomplish specific business objectives. Consequently, ERP is an amalgamation of three most important components: Business Management Practices, Information Technology, and Specific Business Objectives. In simpler words, an ERP is a massive software architecture that su

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Service Management

Service Management

Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with operations support systems. Systems that use service management include order management, inventory management, a

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ITIL (Information Technology Infrastructure Library)

ITIL (Information Technology Infrastructure Library)

ITIL is an acronym for Information Technology Infrastructure Library. ITIL are a series of books and training manuals that outline and explain the practices that are the most beneficial to IT services (usually manager focused). The goal of ITIL is for managers to have extremely high standards in IT value, as well as high financial quality in day to day IT operations. ITIL procedures are supplier independent and include instructional materials on IT infrastructure, operations and development issu

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Inter-Process Communication

Inter-Process Communication

The term Inter-Process Communication (IPC) refers to a predefined library or set of interfaces that allow processes to communicate with each other. IPC gives the appearance of programs that run concurrently in an operating system's background and allows computer users to conduct multiple tasks at once on a computer. IPCs can share memory, run in synchrony with other processes, pass messages, and conduct remote procedure calls. The specific IPC method varies based on the Operating System (OS), la

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BS7799

BS7799

ISO17799 and BS7799 are security policies and standards procedures. The standard was initially known as a British standard called BS 7799, developed by the British Standards Institution. Later, it became the ISO IEC 17799 standard when it was adopted by the ISO IEC technical committee for international use. Such a committee is called ISO IEC JTC 1 and is currently responsible for all information regarding technology standards, and the BS7799 refers specifically to Information Security Managem

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Waterfall Model

Waterfall Model

The Waterfall model is one of the best known applications of the Systems Development Life Cycle model (or SDLC), commonly used in the information systems, software, and systems engineering fields. The model is a sequential design process and gets its name from the visual depiction of progress, following the methodology looking like a waterfall as it steadily progresses downward through its phases. The Waterfall model originated from highly structured physical environments that see a high cost as

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ITIL Problem Management

ITIL Problem Management

When dealing with Information Technology Infrastructure Library, there are numerous different components. These components, when combined together, make for an excellent response to issues that customers might have with an IT organization. While many of the steps in ITIL rely on helping customers to get issues resolved, problem management is different. Problem management, when implemented correctly, tries to resolve the causes of incidents. By doing this, those in this department are able to red

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