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    • GroupWare

      GroupWare

      In the modern era, enterprises are expanding beyond both local and national borders. Hence, collaboration between employees who are located all over the world can be problematic. In order for large, multinational companies to remain competitive, such collaboration is required, hence the need for GroupWare. What is GroupWare? Groupware (Collaborative Software) is any software, application,

    • Data Synchronization

      Data Synchronization

      Data synchronization is the process in which consistency among data from the source to the data storage location and then vice versa is achieved successfully. On top of that, the continuous consistency of the data over a period of time achieved is success for the data synchronization. Data synchronization is a process that has gained

    • Service Management

      Service Management

      Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with

    • BS7799

      BS7799

      ISO17799 and BS7799 are security policies and standards procedures. The standard was initially known as a British standard called BS 7799, developed by the British Standards Institution. Later, it became the ISO IEC 17799 standard when it was adopted by the ISO IEC technical committee for international use. Such a committee is called ISO IEC

    • ITIL Incident Management

      ITIL Incident Management

      Incident management is a process area found within the ITIL check lists. The goal of any incident management process is to effectively and quickly get a business back to normal service operation. This way, a business’ operations are not impacted as severely. This results in a higher level of service quality. According to ISO 20000,

    • How Does Cloud Computing Work?

      How Does Cloud Computing Work?

      Cloud computing refers to the delivery of one or many services powered by computer hardware and software over the Internet or local computer network. For most major service providers, there are a large number of computers configured in a grid to provide the service architecture located in the “cloud.” The origin of the name cloud

    • ITIL Framework

      ITIL Framework

      The ITIL (Information Technology Infrastructure Library) framework is a collection of concepts for information technology systems and operations. It is the most widely accepted reference standard concerning a wide variety of subjects including service support, service delivery, service management, infrastructure management, application management, security management, and business strategies. Companies can refer to the ITIL framework

    • Value Stream Mapping

      Value Stream Mapping

      Value stream mapping is a popular manufacturing technique. It analyzes the flow of materials and information necessary to create a product or provide a service. The technique originated at the Toyota Corporation and is referred to as material and information flow mapping. It can be applied to any process that requires improvement. When using value

    • e-Learning

      e-Learning

      e-Learning is learning that takes place in an electronically simulated environment. e-Learning, web-based training, internet-based training and computer-based training are the next-generation instruction methods being developed today. With e-Learning, users can immerse themselves in a three-dimensional environment to further enhance their learning experience. Moreover, e-Learning can be done anywhere and anytime as long as the

    • Business Intelligence

      Business Intelligence

      Business Intelligence is a broad field of study. The major thrust of business intelligence theory looks at certain factors to make high quality decisions. These factors include customers, competitors, business partners, economic environment and internal operations. Here is some more information on how these factors help businesses make quality decisions. Customers: Without customers a business

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