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    • Service Management

      Service Management

      Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with

    • SNMP Trap

      SNMP Trap

      The SNMP (Simple Network Management Protocol) allows network management to communicate with different network components. Because of this, it is important for all network hardware to be equipped with an SNMP agent that allows for it to be communicated back to network management. Once the network is connected, the elements are able to send messages

    • e-Learning


      e-Learning is learning that takes place in an electronically simulated environment. e-Learning, web-based training, internet-based training and computer-based training are the next-generation instruction methods being developed today. With e-Learning, users can immerse themselves in a three-dimensional environment to further enhance their learning experience. Moreover, e-Learning can be done anywhere and anytime as long as the

    • Value Stream Mapping

      Value Stream Mapping

      Value stream mapping is a popular manufacturing technique. It analyzes the flow of materials and information necessary to create a product or provide a service. The technique originated at the Toyota Corporation and is referred to as material and information flow mapping. It can be applied to any process that requires improvement. When using value

    • MTTR (Mean Time to Recovery)

      MTTR (Mean Time to Recovery)

      MTTR is an abbreviation for Mean Time To Recovery or Mean Time To Repair which represents the average time taken to put a defective component or system back in working order. It is a measure of the maintainability of a system and predicts the average amount of time required to get the system to work

    • DMADV


      DMADV is one of two major methodologies of the Six Sigma system. The Six Sigma system is a way to improve processes in work and manufacturing and its main goal is to eliminate defects. The Six Sigma methodology has been widely used by many Fortune 500 corporations with amazing results and can be used in

    • How to Control Documents

      How to Control Documents

      As organizations grow, their potential to increase the collaboration potential of on-line technologies also grow. Therefore, the need to implement document production control early in a project’s life cycle has proven to be critical to success. Some may argue that document control is another layer of bureaucracy. However, for projects that involve many contributors, document

    • Data Synchronization

      Data Synchronization

      Data synchronization is the process in which consistency among data from the source to the data storage location and then vice versa is achieved successfully. On top of that, the continuous consistency of the data over a period of time achieved is success for the data synchronization. Data synchronization is a process that has gained

    • ITIL Problem Management

      ITIL Problem Management

      When dealing with Information Technology Infrastructure Library, there are numerous different components. These components, when combined together, make for an excellent response to issues that customers might have with an IT organization. While many of the steps in ITIL rely on helping customers to get issues resolved, problem management is different. Problem management, when implemented

    • Data Warehousing

      Data Warehousing

      Data warehousing software is quickly on the rise to becoming one of the most needed forms of software on the market today. As more and more companies convert their brick-and-mortar foundations into cyber empires, the majority of information is now digital. Data warehousing software allows for these companies to manage their information by using various

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