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    • How Does Cloud Computing Work?

      How Does Cloud Computing Work?

      Cloud computing refers to the delivery of one or many services powered by computer hardware and software over the Internet or local computer network. For most major service providers, there are a large number of computers configured in a grid to provide the service architecture located in the “cloud.” The origin of the name cloud

    • BS7799

      BS7799

      ISO17799 and BS7799 are security policies and standards procedures. The standard was initially known as a British standard called BS 7799, developed by the British Standards Institution. Later, it became the ISO IEC 17799 standard when it was adopted by the ISO IEC technical committee for international use. Such a committee is called ISO IEC

    • ITIL (Information Technology Infrastructure Library)

      ITIL (Information Technology Infrastructure Library)

      ITIL is an acronym for Information Technology Infrastructure Library. ITIL are a series of books and training manuals that outline and explain the practices that are the most beneficial to IT services (usually manager focused). The goal of ITIL is for managers to have extremely high standards in IT value, as well as high financial

    • GroupWare

      GroupWare

      In the modern era, enterprises are expanding beyond both local and national borders. Hence, collaboration between employees who are located all over the world can be problematic. In order for large, multinational companies to remain competitive, such collaboration is required, hence the need for GroupWare. What is GroupWare? Groupware (Collaborative Software) is any software, application,

    • DMAIC

      DMAIC

      DMAIC is a basic Six Sigma methodology component- a way to improve work processes by eliminating defects. The Six Sigma methodology is widely used in many top corporations in the United States and around the world. It is normally defined as a set of practices that improves efficiency and eliminate defects. Six Sigma has been

    • What is an ETOM?

      What is an ETOM?

      ETOM (Enhanced Telecom Operations Map) is the most widely used set of standards for the world communications market. The standard focuses on the latest TELECOM technologies such as Internet telephony, broadband, and DSL. It is regularly updated to keep up with Internet standards/specifications and hardware updates. What is ETOM? ETOM was created to give telecom

    • Application Service Provider

      Application Service Provider

      An Application Service Provider or ASP provides “applications” as a service – specifically, software and services having to do with the information technology requirements of companies and individuals. The service offered by Application Service Providers may include processing credit card payments, providing customer relations management (CRM) services to businesses, or customized applications. The operational concept

    • Service Management

      Service Management

      Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with

    • Inter-Process Communication

      Inter-Process Communication

      The term Inter-Process Communication (IPC) refers to a predefined library or set of interfaces that allow processes to communicate with each other. IPC gives the appearance of programs that run concurrently in an operating system’s background and allows computer users to conduct multiple tasks at once on a computer. IPCs can share memory, run in

    • ITSM (Information Technology Service Management)

      ITSM (Information Technology Service Management)

      ITSM stands for Information Technology Service Management. It is a discipline that is widely used for managing large, medium and small scale information technology systems. ITSM is targeted towards the customer and is considered a consumer friendly approach to managing a wide variety of services. ITSM tries to put the consumer relationship first, by switching

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