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  • DirecTV Extensions


    Sometimes when your DirecTV system is malfunctioning, a message will appear on your television screen asking you to call a DirecTV extension.

    Here are the meanings of those DirecTV extensions.

    DirecTV Extensions

    DirecTV Extension Explanation
    711 Customer account is set-up but the system has not been activated (which is called a partial activation)
    721 Channel is not authorized, or subscription has expired
    722 A "resend" is required from DirecTV to re-activate an active subscription (i.e. The receiver was off for a long period)
    731 Access Card is full and has not reported to DirecTV
    732 PPV has not been set-up or has been blocked due to delinquent account
    733 Due to unsuccessful attempts by the receiver to download the access card, the PPV purchase ceiling has been set to 1 cent by DirecTV
    734 Receiver un-sets for PPV purchases capability due to receiver malfunction
    745 Card lost, stolen, or damaged (Generally it means the serial number has been added to the blacklist)
    746 Possible data corruption – receiver fault
    751 Access card needs to be changed out
    752 Card not compatible (This is a new message which only shows with the new 5th generation RCA receivers)

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    3 comments
    1. Ron Smith

      13 June, 2017 at 2:55 am

      I feel like cancelling our directv cause they like to get you for the money

      Reply
    2. Leonardo Alvarez

      4 May, 2013 at 1:55 pm

      Every channel on my Directv receivers show code 721

      Reply
      • DanielMemetic

        9 May, 2013 at 3:06 pm

        Maybe your subscription isn’t current? If not you could try resetting your receiver and calling their customer support.

        Reply
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