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    • Predictive Dialer Software

      Predictive Dialer Software

      Predictive dialer software is designed to automatically dial the correct number of telephone calls to match the pattern of available call center personnel. Without predictive dialing software, an outbound call center will have to wait between phone calls until another person answers the phone. This can be quite expensive in terms of lost productivity. With

    • How to connect Bluetooth Devices

      How to connect Bluetooth Devices

      To connect Bluetooth devices, the most important to consider is that you have the right device to connect to the computer or cell phone. While most Bluetooth devices are able to sync with all different types of hardware, some of specific and therefore, before buying, make sure that what you are buying will work with

    • iDEN (Integrated Digital Enhanced Network)

      iDEN (Integrated Digital Enhanced Network)

      An IDEN, or Integrated Dispatch Enhanced Network, is a radio service provided by some mobile telephones that allows subscribers to talk to nearby subscribers who have similar phones without dialing their individual numbers. IDENs are often provided as a free service on modern mobile phones, such as Nextel, or as a premium service that can

    • Caller-ID

      Caller-ID

      Calling Number Delivery (CND), better known as Caller ID, is a telephone service intended for residential and small business customers. It allows the called Customer Premises Equipment (CPE) to receive a calling party's directory number and the date and time of the call during the first 4 second silent interval in the ringing cycle. Caller-ID

    • How to Unlock a BlackBerry

      How to Unlock a BlackBerry

      Many wireless providers across the globe, including AT&T/Cingular, T-Mobile, Vodafone, and Verizon sell Blackberries. When these companies sell a BlackBerry, they do so at a discount in order to attract customers. The providers then make up the lost profits over the lifetime of their contract with the customer. To protect those profits, the wireless providers

    • 110 Block

      110 Block

      A 110 block is a punch-down block used to connect wiring for telephone systems, data network wiring, and other low-voltage wiring applications. It improves on the 66 block by supporting higher frequencies and using space more efficiently. A punch-down tool is used to force solid wire into metal slots on the 110 block. Present residences

    • Red Box

      Red Box

      When a coin is inserted into a payphone, the payphone emits a set of tones to ACTS (Automated Coin Toll System). Red boxes work by fooling ACTS into believing you have actually put money into the phone. The red box simply plays the ACTS tones into the telephone microphone. ACTS hears those tones, and allows

    • SS7 (Signaling System 7)

      SS7 (Signaling System 7)

      SS7 (Signaling System 7) is a standard for control signaling in the PSTN (Public Switched Telephone Network. SS7 signaling is done out-of-band, meaning that SS7 signaling messages are transported over a separate data connection. This represents a significant security improvement over earlier systems which used in-band signaling. The first CCS protocol was the Signaling System

    • How to Find an IMEI

      How to Find an IMEI

      An IMEI, or International Mobile Equipment Identity, number is a number associated with a specific cell phone and can be used by authorities in a wide variety of countries to blacklist stolen cell phones, making them unusable to the thief, even if he/she replaces the phone’s SIM card. An IMEI number should not be confused

    • How Cell Phone Tracking Works

      How Cell Phone Tracking Works

      Before GPS started being deployed in the majority of mobile devices sold on the market, the only method available to track a cell phone was triangulating the cell phone’s position using one of several techniques available to law enforcement and other governmental agencies. Today, most cell phone tracking applications work by accessing the GPS location

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