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    • CNAM (Calling NAMe)

      CNAM (Calling NAMe)

      CNAM (“Calling NAMe”) is an Intelligent Network (IN) service that displays a caller’s name on a digital readout. It is very similar to caller ID except that both the caller’s name and the calling number are displayed on the receiving end of the phone call. This feature only works if the person or organization being

    • How Cell Phone Tracking Works

      How Cell Phone Tracking Works

      Before GPS started being deployed in the majority of mobile devices sold on the market, the only method available to track a cell phone was triangulating the cell phone’s position using one of several techniques available to law enforcement and other governmental agencies. Today, most cell phone tracking applications work by accessing the GPS location

    • Call Center Outsourcing

      Call Center Outsourcing

      For many small, medium and large businesses outsourcing a call center is an excellent way to generate sales and help current customers with tech support and customer support issues. While some larger companies have the money, time and resources to put in place their own call center, most smaller and mid sized businesses opt for

    • How to Dial International Phone Numbers

      How to Dial International Phone Numbers

      With the expansion of Voice over IP and cellular phone technologies over the past decade, it has never been more cheaper to call international phone numbers. A common barrier for consumers trying to call friends, family, or business contacts that live abroad is determining how to dial international phone numbers from your country. International Dialing 

    • Loop


      Loops are a pair of phone numbers, usually consecutive, like 836-9998 and 836-9999. They are used by the phone company for testing. What good do loops do us? Well, they are cool in a few ways. Here is a simple use of loops. Each loop has two ends, a 'high' end, and a 'low' end.

    • How to Install Telephone Wires

      How to Install Telephone Wires

      Telephone wires are easy to work with and very safe due to the low voltages involved. The most complex part of installing telephone wires is complying with the defined standards. When installing additional telephone wires into an existing facility, it is usually best to determine which telephone wiring standard is currently in use and conform

    • LATA (Local Access and Transport Area)

      LATA (Local Access and Transport Area)

      A LATA (Local Access and Transport Area) is a geographical and administrative area that is the responsibility of an LEC (Local Exchange Carrier). It is an expression used in U.S. telecommunications law. LATA borders are outlined around markets, and not essentially along present state, province, or even area code borders. Several LATAs traverse over state

    • How to Reduce Conference Call Noise

      How to Reduce Conference Call Noise

      Anyone who has conducted or participated in a telephone conference call knows how noise can interrupt the meeting. There are a number of ways to prevent some types of noise from ever occurring, as well as ways to quickly eliminate noise if it does occur during a call. Before the Call Most noise issues on

    • How to Block Incoming Calls

      How to Block Incoming Calls

      Blocking incoming calls can sometimes be quite important for many reasons. Someone may be troubling you over the phone, harassing you, giving blank calls and you just want to avoid a specific person. A simple way to do this is to block an incoming call of a specific person. That is, whenever that person calls

    • Caller-ID


      Calling Number Delivery (CND), better known as Caller ID, is a telephone service intended for residential and small business customers. It allows the called Customer Premises Equipment (CPE) to receive a calling party's directory number and the date and time of the call during the first 4 second silent interval in the ringing cycle. Caller-ID

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